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In healthcare,
organizational change management is particularly
challenging because, while it is an industry rich in
tradition, it faces a constant barrage of changes in
technology, governing laws, and knowledge. Cultural
changes also impact healthcare organizations with regard
to communication, knowledge and succession management
planning, and information system implementation. FOX
consultants take a holistic approach in working with
clients to plan and manage change; from assisting in
technology-driven workflow redesign to helping with the
cultural and social aspects of business process
improvement. FOX understands that there is no single
change management strategy that can be utilized for
every situation.
Therefore, a proven model is used as a framework to
guide the FOX consulting team and the organization’s
leaders through a five-phase process:
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Phase One: Assessment
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Phase Two: Feedback
and options
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Phase Three: Strategy
development
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Phase Four:
Implementation
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Phase Five: Evaluation
In the assessment phase,
organizational and user knowledge and ownership of the
business or technological change is assessed. This is
done through a series of information gathering
techniques, including focus groups, interviews, and
surveys. The feedback and options phase represents the
process where the analyzed and interpreted results of
the assessment phase are presented to top management and
client-designated stakeholders. The strategy development
phase operationalizes the findings from the assessment
and the feedback and options phases. Multiple strategies
are implemented and may be targeted toward various user
groups. The implementation phase is a step-by-step
progression toward achieving the desired outcomes of the
change. Finally, the evaluation phase measures the
implementation. Evaluation, in this sense, refers to
multiple evaluations (both summative and formative).
FOX offers its clients a pool of expertise covering a
broad spectrum of services with regard to business
process improvement, technological design, Independent
Verification and Validation (IV&V), implementation and
evaluation. If your organization is preparing for a
significant organizational change (whether the change is
technical, operational, or policy-related), FOX is the
right partner for the job.
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